ePass - for ticketless journeys
Membership cardholders who are part of our customer program can travel using an "e-pass", that is to say, without the need for a traditional issued paper ticket. Below are the Conditions of Contract for the ePass. Please read through and save these conditions before travelling using the ePass.The Conditions of Contract regulate your and the airline's rights and obligations as regards to all airline travel undertaken by you with the ePass and refers, in addition, to Malmö Aviation's Conditions of Carriage. These are available at all ticketing offices of the aforementioned airline.
Please read through the Conditions of Contract before beginning your journey. The following should be carefully considered, "In order to be able to travel with the ePass, passengers must be at the check-in desk or gate at the scheduled time shown in the current timetable (note that timetables can be subject to change). Passengers that arrive later than the time specified are only permitted to travel if there are available seats".
In the case of breaks in travel of longer than 3 days some international airlines request that passengers notify them that the seat reservation is still required at least 72 hours prior to the commencement of the continued journey (or return journey). Notification is to be made in person or by letter to one of the sales offices that belong to the airline where the seat reservation was made. If such notification is not made then the seat reservation will be cancelled.
The airline can refuse to transport individuals that possess electronic tickets that conflict with current law or the airline's rates, rules or regulations. The ticket price is subject to change until the time of departure. The passenger must, when requested, show their proof of identity.
Denied Boarding
In countries that have a statutory compensation for Denied Boarding due to overbooking the airline will compensate passengers that have a seat reservation. Information concerning such compensation is available at each respective airline's ticketing office.
It is common practice in the airline industry that airlines, when selling tickets, assume, based on their experience, that a certain amount of seat reservations will never be claimed ("no show passengers"). By selling more tickets than capacity allows for, it is possible to provide seat reservations for passengers who would not otherwise be offered a seat. This procedure can lead to a situation where some passengers with seat reservations are denied boarding due to overbooking.
Liability for Damages
According to the EU decree number 2027/97 no airline in the EU is allowed to cite any limitation to their liability as regards to a passenger's claim for damages for personal injury up to SDR 100,000 (unless the injury was self-inflicted). In addition, the airline must pay out compensation, in advance, within 15 days in order to meet the claimant's immediate economic needs. The claimant does not need to repay the advanced compensation if it can be proved that they were not responsible for the injury.
If the passenger's transportation means that the destination or the intermediary landing location is in another country than the country of departure, then the Warsaw Convention may be applicable. The Convention regulates and in most cases limits the airlines responsibility in the case of death, personal injury and damage to or loss of or delayed baggage.
When a passenger suffers a personal injury then the EU air traffic company (for instance a Swedish airline) is not permitted to dismiss or to limit their liability for damages up to a limit of SDR 100,000 by determining that the company or their representatives has taken all necessary precautions to avoid such injury or that it was impossible for the company or their representatives to implement such precautions. Not withstanding this the air traffic company can wholly, or in part, be exonerated from their liability for damages if it can be proved that the damage was caused by the injured party/parties or the deceased passenger(s) or that they could be held responsible. The air traffic company must be insured up to and over SDR 100,000 per passenger and above this up to a reasonable level.
Without admitting liability for the claim for damages the EU air traffic company must, no later than 15 days after the identity of the individual or individuals entitled to the compensation has been established, make such advanced payments required to meet the individual(s) immediate economic needs. Such an advance payment must not be less than SDR 15,000 in the case of a fatality. Such advance payments can be deducted against eventual subsequent payments, which are paid out as a result of an admitted damage liability. Advanced payments do not carry any responsibility towards repayments, unless as described in the previous paragraph, second sentence, or it transpires that the person was not entitled to compensation/damages. Compare the council's rules EU no:2027/97 of the 9 October 1997 regarding air traffic companies' liability in the case of accident.
SDR stands for Special Drawing Right fixed by the International Monetary Fund.
For further information, please see Malmö Aviation's Conditions of Carriage. These are available at all Malmö Aviation's ticketing offices. For domestic flights within Sweden the airline's liability for damages, as regards to delays are limited to SDR 4,150 per passenger, the equivalent of approximately NOK 42,500.
Conditions of Contract
1. The term "ticket" in this contract refers to the passenger ticket and the baggage receipt - or the receipt, with travel route, that are received from a ticket machine or when using an electronic ticket - that these conditions and general regulations are a part of. The term "Carrier" refers to all airlines that transport or take upon themselves to transport passengers and their baggage according to this ticket - or who undertake other services in connection with this air transportation. The term "electronic ticket" refers to the proof of travel, with travel route, that is issued by, or on behalf of, the airline, as well as tickets from ticket machines or, if feasible, a boarding card.
By the "Warsaw Convention" is meant the convention agreed the 12 October 1929 concerning the introduction of common rules for international air travel, or the same convention after its revision according to the Haag protocol of the 28 September 1955, depending on which of these applies.
2. Air travel with this ticket takes place in accordance with the rules and the responsibilities that are set out in the Warsaw Convention, under the condition that the transportation is such an "international air travel" that is regulated by the Warsaw Convention.
For the transport of passengers carried by Swedish airlines the liability for each individual is limited to SDR 100,000, which is equivalent to approximately NOK 1,000,000.
Where the transport is only partly undertaken by a Swedish airline then the limit of liability of SDR 100,000, which is the equivalent of approximately NOK 1,000,000, is applied only to that part of the air travel that is undertaken by the Swedish airline.
3. To the extent that it does not conflict with the above regulations, then the transportation and the other services that each individual Carrier undertakes, takes place in accordance with the regulations of this ticket, official conditions of transport, Carrier's conditions of transport and the conditions that are bound to these and that constitute a part of the conditions. (Full conditions of transport are to be found at all Malmö Aviation's ticketing offices, of which the most important sections are printed on this ticket.) Special regulations for transport apply to transport between locations in the USA or Canada and locations outside of these countries.
4. Displayed on the ticket is the Carrier's name in a shortened version. Compare the two-letter shortening in "flight number". Malmö Aviation is shortened to TF. The information regarding the manner in which other Carrier's names are shortened, as well as stating their full names, can be obtained from travel agencies or airlines and are shown on the airline's rates, conditions of transport, rules and timetables. The current address of the airline is the departing airport, shown opposite the first shortening of the airline's name on the ticket. In the case of an electronic ticket then the address is printed on the receipt. If the agreed air travel starts and terminates in the same country, but with one or more touchdowns in another country, then this will be shown on the ticket.
In other events the Carrier reserves the right to land at other locations if required to do so by technical or operational demands. If the ticket constitutes one of several consecutive journeys then these are all to be considered one and the same journey.
5. An airline, that issues a ticket for travel on another company's routes does such only as an agent for the relevant company.
6. Freedom of liability or limits of responsibility, that can be cited by a Carrier must also apply for all the Carrier's agents, representatives and staff and any civil aviation company or individual whose aircraft is used by the Carrier for the air transport, as well as this company's or individual's agents, representatives or individuals.
7. Checked-in baggage is to be claimed by an individual possessing the baggage receipt. Baggage that is collected without comment is deemed of the recipient to have been claimed in perfect condition. If the goods are damaged, lost or incomplete then the recipient must lodge their complaint to the Carrier within 21 days from the day that the goods were made available to the recipient. See tariffs and general conditions of transport concerning domestic air travel.
8. This ticket is valid for travel for one year from the date of issue if not otherwise stated on the ticket, in the Carrier's rates, conditions of transport or other similar rules. Given fees may change up until the time of departure. The Carrier can refuse to undertake the transport if payment of the relevant transport fee is not made.
9. The Carrier undertakes to do their utmost to transport the passenger and their baggage as rapidly as is reasonable. Timetables and such like are not binding and are not part of this contract. The Carrier may, without informing the passengers, contract another Carrier to undertake the transport, even including other airplanes or airplane types than previously stated. The Carrier may also choose not to land at locations that are given on the ticket and even land at other locations than those given if this is deemed necessary or suitable. The Carrier is not responsible for the passenger being in time for connecting transportation with other transport companies.
10. Passengers must follow the instructions, as set out, that apply to the relevant transport and which are determined by authorities or the Carrier's representatives, which, amongst others responsibilities, include the provision of necessary documentation for the departing as well as the returning journey, and all other necessary documents. Passengers must arrive at the airport at the time specified by the Carrier, or if no such time has been given, then in time to allow for the processing of the formalities necessary for the journey before departure. The Carrier, their agents, representatives, or staff, renounce any responsibility for the consequences of passengers failing to follow any instructions or regulations. If a passenger's negligence to follow such instructions or regulations result in damage to or losses for the Carrier, then the Carrier reserves the right to demand compensation from the passenger or passengers for whom this damage or loss has occured.
11. Neither the Carrier's agents, representatives or staff have the right to change, add to or withdraw the regulations given in this contract.
Limitations of Responsibility for International Flights
With flights with a final destination or landing in another country than that specified at the flight's departure, then the Warsaw Convention may apply for the entire journey, even in respect to the country where the flight began or ended. For passengers that travel to or from the USA, or that make a pre-planned stopover in the USA, the Warsaw Convention and special conditions of transport in the current tariffs/agreements that, for those airlines that signed these special contracts, compensation for death or personal injury that a passenger may incur, is only paid out if it is proved that the airline has been careless. Compensation is, in the majority of cases, limited to the documented losses that do not exceed USD 75,000* per passenger. For passengers that travel with airlines that are not part of any such special contract, or whose journey does not end in, begin in or make a pre-planned stopover in the USA, then the airline's liability for death or personal injury that a passenger may incur is, in the majority of cases, limited to approximately USD 10,000 or USD 20,000. Information listing which airlines are part of these special contracts can be obtained from the airline's ticketing offices.
Increase security can usually be achieved by taking out an insurance policy with a private company. Such an insurance policy is not affected by any limitations in the airline's special transport contract. Please consult your airline or insurance company for further information.
* Limit of USD 75,000 includes legal fees and court costs. In cases where the claim for compensation is made in a country where there are regulations concerning separate compensation for legal fees and court costs then the limit for compensation is set at USD 58,000, exclusive of legal fees and court costs.
Fees and Duties
Fees, taxes and other duties from various authorities affect the price of an airline ticket.
